THE LOUISIVLLE CITY TEAM STORE IS OPERATED BY DYEHARD FAN SUPPLY LLC. Refund Policy: We are proud to provide an unconditional money back guarantee and will gladly accept refunds and exchanges if you are unhappy with the product for any reason provided the product is returned in its original condition.  For returns our policy lasts as long as we currently stock the item you purchased but in any event not less than 30 days with the exception of closeout and customized items. If 30 days have gone by since your purchase, we can’t promise you a refund or exchange but will give such requests due consideration dependent upon the condition of the product, current store availability, and retail price.  Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Late or missing refunds (if applicable): If you haven’t received a refund right away, first we suggest that you contact your credit card company, it may take some time before your refund is officially posted to your account. If you’ve done this and you still have not received your refund after 14 days, please contact us at louisvillecityfc@dyehardfansupply.com. Sale items (if applicable): Only regular priced and current sale items may be refunded, unfortunately closeout sale items cannot be returned.  Exchanges (if applicable) We will replace items if they are defective or damaged.  If you would like to exchange it for the same item, send us an email at louisvillecityfc@dyehardfansupply and send your item to: LOUCITY/DFS, LOUCITY/DFS, 418 S. 4th Street, Louisville KY, 40202. Shipping: To return your product, you should mail your product to: LOUCITY/DFS, 418 S. 4th Street, Louisville KY, 40202. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable except in the case of damaged or defective products. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item(s) over $50, we recommend you use a trackable shipping service or purchasing shipping insurance as we cannot guarantee returns lost in transit.